Phone Number: 0345 565 1730
Monday to Thursday – 9am to 6pm
Friday – 9am to 5pm
This policy sets out the different areas where user privacy is affected and outlines the commitments & conditions of the users, the website and website owners. Furthermore, the way this website processes, holds and, safeguards user data and information will also be detailed within this policy.
Use of your information
The information you submit to our website is used by us to run our business activities, audit the use of our service, help us in our marketing efforts, and develop our content and offerings. We also utilise such information to tailor our site’s content, layout, services and other legal purposes.
We may also, on occasion, utilise your contact information to inform you about important changes to our service, or to send you special offers and marketing content we think you may find relevant.
When you utilise our website, we amass two types of information from you. Personal information, which you actively submit, and anonymised website browsing information, which we collect on mass from all of our website visitors.
Types of personal information:
If you email us, we may store the content of your emails, alongside the email address you sent them from and our own responses. We safeguard this data to the same secure standard as the information we receive in any other manner or format.
To register for our services you will need to submit personal information about yourself.
Information on website usage:
Access to your information
You have a legal right to request access to all the personally identifiable information we hold about you, if required. Requests must be in writing, please email us using the email address at the top of this policy.
Data security and consent
Please note that your information will be held and processed on our computers in the UK. The laws on storing personal data in the UK may be gentler than the laws of your country of residence or citizenship. To avert unauthorised access, sustain data accuracy, and ensure the right use of information, we have put in place relevant physical, electronic, and managerial procedures to protect and secure the information we gather via our website.
Identity verification and fraud prevention
In circumstances where legislation forces us to confirm your identity, we will verify your personal information, including but not limited to your name and address, against the relevant third party database. The results of this verification may be recorded by credit reference agencies with the sole purpose of confirming your identity. No credit check is initiated and your credit rating will not be affected by this.
If fake or untrue information is provided, including in relation to a person’s identity and fraud is suspected or discovered, details about this data, including customer Personal Data, will be passed along to fraud prevention agencies. Law enforcement agencies may access and utilise this information.
We and other organisations may also access and use this information to stop and encounter crime, fraud and money laundering, for example, when checking details on applications for credit and credit related and other facilities; managing credit and credit-related accounts or other facilities; recovering debt; checking details on proposals and claims for all types of insurance; and checking details of job applicants and employees. We and other companies may access and utilise from other countries the information recorded by fraud prevention agencies.
For more details of the relevant fraud prevention agencies please contact us using the details provided at the top of this policy.